Although an IT background is an advantage, the level of technical detail covered is minimal since the framework ITIL is a generic process-framework and is not tied to any particular technology or organisational context.
The syllabus and course materials are accredited by EXIN (Examination Institute for Information Sciences) and recognised internationally.
On completing this course you will:
We run 2 intakes for this course:
*subject to sufficient numbers
Please see timetable for next course dates.
ITIL is the internationally recognised framework for the delivery and support of cost-effective, high-quality IT services.
ITIL, which is established across thousands of organisations worldwide provides a robust foundation for IT service delivery and support and has been adopted by major technology organisations who all have developed their own adaptation of the framework.
ITIL has evolved since its inception in 1989 into a comprehensive framework that supports the entire lifecycle of service delivery and support, from service strategy to service operation, and continual service improvement. ITILv3, developed in 2007, is now closely aligned and integrated with other complementary standards and frameworks.
If you have any questions please get in touch with us at [email protected] or 01 415 0429.
The course is due to commence on Tuesday, 8th October 2019 in Griffith College Dublin. Contact [email protected] for further information.
This course will run over three days from 9.30am to 5.00pm, course dates outlined below.
Prior knowledge and experience within an IT environment.
If you are 23 years or over from the 1st January of this year, you can apply for this course directly using the College’s online application form.
Under 23 Years
Old Leaving Cert (Pre 2017)
Two Honours Level, Grade C3s or above and four Ordinary Level D3s (subjects to include Maths and a language, English, Irish or another language) or equivalent exam taken.
New Leaving Cert
2 H5 and 4 O6/H7 grades, to include Maths and a language (English, Irish or another language).
All applicants must be a user of Microsoft Office.
Directly to Griffith College Short Courses Department
Study Mode: Part-Time
Fee: EUR 890
Upon completion, this programme is the perfect foundation for participants who wish to progress in the workplace. Successful applicants may also elect to pursue further studies in this area.