IT Service Management (ITIL) Foundation

Overview

ITIL certification is increasingly demanded for any IT Professional working in the IT services environment.

Although an IT background is an advantage, the level of technical detail covered is minimal since the framework ITIL is a generic process-framework and is not tied to any particular technology or organisational context.

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Why study IT Service Management at Griffith College?

The syllabus and course materials are accredited by EXIN (Examination Institute for Information Sciences) and recognised internationally.

Objectives

On completing this course you will:

ITIL may be applied to improve service support and delivery processes in the workplace.
Understand the concepts and terminology of ITIL.
Be familiar with the concept of value creation through services and how each stage the Service Lifecycle contributes to the value proposition.
Have knowledge of what we mean by service assets, and how they are organized around resources and capabilities.
Understand the importance of measurement as a basis for continual service improvement, across services, processes and technology components.
Obtain the Foundation Certificate in IT Service Management (ITIL)