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IT Service Management (ITIL) Foundation

IT Service Management (ITIL) Foundation


ITIL certification is increasingly demanded for any IT Professional working in the IT services environment.

Although an IT background is an advantage, the level of technical detail covered is minimal since the framework ITIL is a generic process-framework and is not tied to any particular technology or organisational context.

Why study IT Service Management at Griffith College?

The syllabus and course materials are accredited by EXIN (Examination Institute for Information Sciences) and recognised internationally.


On completing this course you will:

  • ITIL may be applied to improve service support and delivery processes in the workplace.
  • Understand the concepts and terminology of ITIL.
  • Be familiar with the concept of value creation through services and how each stage the Service Lifecycle contributes to the value proposition.
  • Have knowledge of what we mean by service assets, and how they are organized around resources and capabilities.
  • Understand the importance of measurement as a basis for continual service improvement, across services, processes and technology components.
  • Obtain the Foundation Certificate in IT Service Management (ITIL)

Intake Dates

We run 2 intakes for this course:

  • February*
  • October*

*subject to sufficient numbers

Please see the timetable section for course dates.

Course details

ITIL is the internationally recognised framework for the delivery and support of cost-effective, high-quality IT services.

ITIL, which is established across thousands of organisations worldwide provides a robust foundation for IT service delivery and support and has been adopted by major technology organisations who all have developed their own adaptation of the framework.

ITIL has evolved since its inception in 1989 into a comprehensive framework that supports the entire lifecycle of service delivery and support, from service strategy to service operation, and continual service improvement. ITILv3, developed in 2007, is now closely aligned and integrated with other complementary standards and frameworks.


  • Introduction
  • Service Management as a Practice
  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement
  • IT Service Management Technology

Course Contacts

If you have any questions please get in touch with us at [email protected] or 01 415 0429.


The course is due to commence on Tuesday, 11th February 2020 at Griffith College Dublin Main Campus. Contact [email protected] for further information.

This course will run over three days from 9.30am to 5.00pm, course dates outlined below.

Year 2020

  • Feb: 11, 12, 13
How to Apply

Entry Requirements 

Prior knowledge and experience within an IT environment.

Mature Students 

If you are 23 years or over from the 1st January of this year, you can apply for this course directly using the College’s online application form.

Under 23 Years 

Old Leaving Cert (Pre 2017)

Two Honours Level, Grade C3s or above and four Ordinary Level D3s (subjects to include Maths and a language, English, Irish or another language) or equivalent exam taken.

New Leaving Cert

2 H5 and 4 O6/H7 grades, to include Maths and a language (English, Irish or another language).

All applicants must be a user of Microsoft Office.

How to Apply

Directly to Griffith College Short Courses Department


Study Mode: Part-Time

Fee: EUR 890


What further study can I do?

Upon completion, this programme is the perfect foundation for participants who wish to progress in the workplace. Successful applicants may also elect to pursue further studies in this area.


Ready to take the next step?