Professional Diploma in Credit Management & Debt Collection

debt management
Type
Professional / Short Course
Duration
15 Weeks x 1 Evening (6.30pm – 9.30pm)
Validated by
Griffith College
Mode
Part-Time / Online
Campus
Dublin Main Campus
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Course Overview

Gain an in-depth insight into the credit management role within an organisation

The Professional Diploma in Credit Management and Debt Collection course explores the vital role of credit management in organisations, dispelling negative perceptions and emphasising its profit-focused, customer-centered nature.

The course is validated by Griffith College. This course focuses on the development of professional skills and does not sit on the national framework.

Why Study Credit Management and Debt Collection at Griffith College?

The Professional Diploma in Credit Management and Debt Collection course is conducted on a part-time basis over 15 weeks. This course addresses the practical needs of credit controllers and aspiring credit controllers, equipping them with essential skills for their daily work in credit assessment, risk management, debt collection, and relationship building.

It empowers students to become skilled credit professionals, capable of driving business success, fostering positive relationships, and contributing to organisational growth in the dynamic credit landscape.

  • You will gain an understanding of credit management principles and practices, including credit assessment, risk management, and policy development.
  • Apply financial analysis techniques to evaluate the creditworthiness of individuals and businesses and make informed credit decisions.
  • Learn how to evaluate the performance of credit management processes and practices, including key performance indicators, benchmarking, and continuous improvement.
  • You will gain the tools to apply critical thinking, problem-solving, and decision-making skills in the workplace
  • Demonstrate effective communication and interpersonal skills in credit management, including conflict resolution, problem-solving, and building and maintaining customer relationships.

Intake Dates

  • Dublin - Part-Time - February 2025
  • Dublin - Online - February 2025
  • Dublin - Online - October 2025

What our students say

I enjoyed the course and found it very helpful in my day-to-day work as a debtor and credit control manager. It was great to see what approaches others in the group had to debt collection. Now, my company can improve and tighten controls. My Lecturer, Billy, was extremely helpful and answered all our questions. The classes moved quickly through the material, but not too fast.
Sinead McKenna
Professional Diploma in Credit Management & Debt Collection

Course Details

Course Content:

  • Introduction to Credit Management

    Overview of credit management

    The credit management process

    Roles and responsibilities in credit management

    The importance of credit management in business

    Key concepts and terminology

     
  • Credit Assessment and Approval

    Credit risk evaluation

    Credit scoring models

    Credit application process

    Internal and external credit data sources

    Credit approval and decision-making

  • Credit Policies, Procedures & Rebuttal Documents

    Defining the 3 credit documents

    Developing a credit document

    Components of the credit documents

    Credit terms and conditions

    Monitoring and updating credit documents

  • Managing Credit Risk

    Types of credit risk

    Credit risk mitigation techniques

    Risk-based pricing

    Portfolio management

    Credit risk reporting

  • Financial Statement Analysis

    Reading and interpreting financial statements

    Key financial ratios for credit analysis

    Cash flow analysis

    Non-financial indicators

    Industry and peer group comparisons

  • Credit Insurance and Guarantees

    Credit insurance basics

    Types of credit insurance policies

    Evaluating credit insurance providers

    Bank guarantees and letters of credit

    Collateral and security instruments

  • Debt Collection Strategies

    The debt collection process

    In-house vs. outsourced collections

    Collection techniques and best practices

    Legal aspects of debt collection

    Measuring collection performance

  • International Credit Management

    International trade credit

    Cross-border risks and challenges

    Export credit agencies

    Foreign exchange risk management

    International payment methods

  • Credit Management Technologies

    Credit management software

    Data analytics and artificial intelligence

    Electronic invoicing and payment platforms

    Credit scoring and decision-making tools

    Emerging technologies in credit management

  • Bankruptcy and Insolvency

    Bankruptcy laws and regulations

    Types of insolvency proceedings

    Creditors' rights in bankruptcy

    Bankruptcy warning signs

    Navigating bankruptcy and insolvency

  • Legal and Ethical Considerations



    Fair credit reporting

    Consumer protection laws

    Privacy and data security

    Ethical collection practices

    Regulatory compliance and reporting

     
  • Credit Management Performance Metrics



    Key performance indicators (KPIs)

    Monitoring credit performance

    Benchmarking and industry standards

    Credit management dashboards

    Continuous improvement in credit management

     
  • Effective Communication and Negotiation



    Communication skills for credit professionals

    Conflict resolution and problem-solving

    Negotiation strategies and techniques

    Building and maintaining customer relationships

    Managing difficult conversations

     
  • Credit Management Career Development



    Career paths in credit management

    Professional certifications and qualifications

    Networking and professional organizations

    Continuing education and skill development

    Resume building and job search strategies

     

Timetables

This part-time evening course will run one evening per week from 6.30 pm - 9.30 pm over 15 weeks, course dates outlined below.

Online Delivery - Classes will commence on Monday, 28th February 2025

Year 2025

  • Feb: 28
  • Mar: 06, 13, 20, 27
  • Apr: 03, 10, 17, 24
  • May: 01, 08, 15, 22, 29
  • Jun: 05

 

Contact [email protected] for further information.

How to Apply

Entry Requirements

All applicants must be a user of Microsoft Office.

It is recommended that applicants have a good understanding of both written and spoken English

How to Apply

Directly to Griffith College 

Applicants under 23 years of age:

Minimum 5 O6s/H7s in the Irish Leaving Certificate or equivalent award                                                                                                                                           

OR

FETAC Level 5 Full Award

Applicants over 23 years of age (Mature students):

Direct Entry - If you are 23 years or over from the 1st January of this year, you can apply for this course directly using the College’s online application form.

Fees

Early Booking Discount: Enrol and pay a €500 deposit before 18th December and receive a 20% discount. 

Please note that not all study modes may be offered at all times; for confirmation, refer to the Intake dates on the Overview tab.

Progression

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