Certificate in Software Skills for Trust and Safety Professionals

trust and safety courses
8 Months
Validated by
NFQ Level
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Course Overview

Develop the industry-specific computer programming and machine learning skills to support Trust and Safety teams.

This programme is aimed at trust and safety or content moderation professionals who wish to develop technology-specific software skills with a focus on data processing and management theory, tools and techniques.

Why study Software Skills for Trust and Safety Professionals at Griffith?

On programme completion, learners are able to:

  • Explain the basic concepts of programming and how computer programmes work.
  • Implement a number of machine learning tasks including classification, prediction, regression, clustering and association rule learning.
  • Analyse the role of data visualisation in decision-making and apply the various visualisation techniques.
  • Evaluate the different forms of data storage, their need and use in a Trust and Safety environment.
  • Differentiate, analyse and evaluate: flat file systems, relational databases and big data storage technologies.
  • Design and modify workflow protocols for a content moderation team to better enable enforcement of policies. 

Intake Dates

We run one intake for this course, commencing as follows:

  • Autumn: September*


*subject to sufficient numbers

Course Details

This course consists of two modules, worth 5ECTS credits each, taught over two semesters.

Course Modules

The aim of this module is to equip the learner with the necessary knowledge and understanding of the technologies supporting the tools used by trust and safety and/or content moderation teams. As these tools tend to be in-house and developed by social media companies for their own use, it is imperative for content management teams to interact with the developers of these tools to design and alter workflows to better support a content moderation team. The modules provides learners with a working knowledge of computer programming and software development and also enables them to understand the concepts of machine learning in addition to data visualisation. 

This module provides learners with a working knowledge of flat file systems, databases, and big data databases, their use, advantages, and issues. Content Management Systems are also explored to better enable learners to interact with the developers of these tools.

Robbie Smyth

Journalism & Media Communications Head of Faculty
  • Dublin


Timetables TBC

How to Apply

Entry Requirements

Applicants are required to hold a minimum of an honours (NFQ level 8) primary degree with a 2.2 award, or equivalent. To facilitate the diversity of workers in the area, who range from Level 8 graduates in communications, languages, psychology and business studies, entry to the programme is for non-cognate NFQ level 8 qualification holders. It is expected that applicants for the Certificate in Applied Project Management for Trust and Safety Professionals would be working in the broad online trust, safety and content moderation environment.

How to Apply

Directly to Griffith College.


For purposes of fee calculation, residence is counted from time of application.

Tuition Fees

General Fee Information 

An Academic Administration Fee of EUR250.00 and a 2% Learner Protection Charge is applicable each academic year in addition to the fees quoted below.

Study Mode: Part-Time


EUR 1,500.00

Flexible payment options

Students wishing to pay their fees monthly may avail of our direct debit scheme. Please view our Fees information page for more information and assistance.


Is your company paying for your course?

They will need to complete a Griffith College Sponsorship Form and send this to the Student Fees Office:

  • Post: Student Fees, Griffith College Dublin, South Circular Road, Dublin 8
  • Email: [email protected]

2% Learner Protection Charge

All QQI accredited programmes of education and training of 3 months or longer duration are covered by arrangements under section 65 (4) of the Qualifications and Quality Assurance (Education and Training) Act 2012 whereby, in the event of the provider ceasing to provide the programme for any reason, enrolled learners may transfer to a similar programme at another provider, or, in the event that this is not practicable, the fees most recently paid will be refunded.

QQI Award Fee

Please note that a QQI Award Fee applies in the final year of all QQI courses. To find the relevant fee for your course level, please see the Fees page.