Professional Diploma in Credit Management & Debt Collection

debt management
Professional / Short Course
15 Weeks x 1 Evening (6.30pm – 9.30pm)
Validated by
Griffith College
Part-Time / Online
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Course Overview

Gain an in-depth insight into the credit management role within an organisation

The Professional Diploma in Credit Management and Debt Collection course explores the vital role of credit management in organisations, dispelling negative perceptions and emphasising its profit-focused, customer-centered nature.

The course is validated by Griffith College. This course focuses on the development of professional skills and does not sit on the national framework.

Why Study Credit Management and Debt Collection at Griffith College?

The Professional Diploma in Credit Management and Debt Collection course is conducted on a part-time basis over 15 weeks. This course addresses the practical needs of credit controllers and aspiring credit controllers, equipping them with essential skills for their daily work in credit assessment, risk management, debt collection, and relationship building.

It empowers students to become skilled credit professionals, capable of driving business success, fostering positive relationships, and contributing to organisational growth in the dynamic credit landscape.

  • You will gain an understanding of credit management principles and practices, including credit assessment, risk management, and policy development.
  • Apply financial analysis techniques to evaluate the creditworthiness of individuals and businesses and make informed credit decisions.
  • Learn how to evaluate the performance of credit management processes and practices, including key performance indicators, benchmarking, and continuous improvement.
  • You will gain the tools to apply critical thinking, problem-solving, and decision-making skills in the workplace
  • Demonstrate effective communication and interpersonal skills in credit management, including conflict resolution, problem-solving, and building and maintaining customer relationships.

Intake Dates

  • Dublin - Part-Time, Online - October 2023
  • Dublin - Online, Part-Time - February 2024

Course Details

Course Content:

  • Introduction to Credit Management
    Overview of credit management
    The credit management process
    Roles and responsibilities in credit management
    The importance of credit management in business
    Key concepts and terminology
  • Credit Assessment and Approval

    Credit risk evaluation
    Credit scoring models
    Credit application process
    Internal and external credit data sources
    Credit approval and decision-making

  • Credit Policies, Procedures & Rebuttal Documents

    Defining the 3 credit documents
    Developing a credit document
    Components of the credit documents
    Credit terms and conditions
    Monitoring and updating credit documents

  • Managing Credit Risk

    Types of credit risk
    Credit risk mitigation techniques
    Risk-based pricing
    Portfolio management
    Credit risk reporting

  • Financial Statement Analysis

    Reading and interpreting financial statements
    Key financial ratios for credit analysis
    Cash flow analysis
    Non-financial indicators
    Industry and peer group comparisons

  • Credit Insurance and Guarantees

    Credit insurance basics
    Types of credit insurance policies
    Evaluating credit insurance providers
    Bank guarantees and letters of credit
    Collateral and security instruments

  • Debt Collection Strategies

    The debt collection process
    In-house vs. outsourced collections
    Collection techniques and best practices
    Legal aspects of debt collection
    Measuring collection performance

  • International Credit Management

    International trade credit
    Cross-border risks and challenges
    Export credit agencies
    Foreign exchange risk management
    International payment methods

  • Credit Management Technologies

    Credit management software
    Data analytics and artificial intelligence
    Electronic invoicing and payment platforms
    Credit scoring and decision-making tools
    Emerging technologies in credit management

  • Bankruptcy and Insolvency

    Bankruptcy laws and regulations
    Types of insolvency proceedings
    Creditors' rights in bankruptcy
    Bankruptcy warning signs
    Navigating bankruptcy and insolvency

  • Legal and Ethical Considerations

    Fair credit reporting
    Consumer protection laws
    Privacy and data security
    Ethical collection practices
    Regulatory compliance and reporting

  • Credit Management Performance Metrics

    Key performance indicators (KPIs)
    Monitoring credit performance
    Benchmarking and industry standards
    Credit management dashboards
    Continuous improvement in credit management

  • Effective Communication and Negotiation

    Communication skills for credit professionals
    Conflict resolution and problem-solving
    Negotiation strategies and techniques
    Building and maintaining customer relationships
    Managing difficult conversations

  • Credit Management Career Development

    Career paths in credit management
    Professional certifications and qualifications
    Networking and professional organizations
    Continuing education and skill development
    Resume building and job search strategies

Course Contacts

If you have any questions please get in touch with us at [email protected] or 01 415 0429.


This course is scheduled to commence on Monday, 09th October 2023 at Griffith College South Circular Road,  Dublin 8

This part-time evening course will run one evening per week from 6.30 pm - 9.30 pm over 15 weeks, course dates outlined below.​

On-Line Delivery  - Classes will be delivered live online using Zoom and will commence on Monday, 9th October 2023.

The exam will take place on the last evening of the course at Griffith College Dublin Main Campus, South Circular Road, Dublin 8. 

​Year 2023-2024

  • Oct: 09, 16, 23
  • Nov: 06, 13, 20, 27
  • Dec: 04, 11
  • Jan: 08, 15, 22, 29
  • Feb: 05, 12

On- Campus Delivery - Classes will commence on Wednesday, 11th October 2023.

Year 2023-2024

  • Oct: 11, 18, 25
  • Nov: 01, 08, 15, 22, 29
  • Dec: 06, 13
  • Jan: 10, 17, 24, 31
  • Feb: 07

Contact [email protected] for further information.

How to Apply

Entry Requirements

All applicants must be a user of Microsoft Office.

It is recommended that applicants have a good understanding of both written and spoken English

How to Apply

Directly to Griffith College 

Applicants under 23 years of age:

Minimum 5 O6s/H7s in the Irish Leaving Certificate or equivalent award                                                                                                                                           


FETAC Level 5 Full Award

Applicants over 23 years of age (Mature students):

Direct Entry - If you are 23 years or over from the 1st January of this year, you can apply for this course directly using the College’s online application form.



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