Professional Diploma in Credit Management & Debt Collection
Gain an in-depth insight into the credit management role within an organisation
The Professional Diploma in Credit Management and Debt Collection course explores the vital role of credit management in organisations, dispelling negative perceptions and emphasising its profit-focused, customer-centered nature.
The course is validated by Griffith College. This course focuses on the development of professional skills and does not sit on the national framework.
Why Study Credit Management and Debt Collection at Griffith College?
The Professional Diploma in Credit Management and Debt Collection course is conducted on a part-time basis over 15 weeks. This course addresses the practical needs of credit controllers and aspiring credit controllers, equipping them with essential skills for their daily work in credit assessment, risk management, debt collection, and relationship building.
It empowers students to become skilled credit professionals, capable of driving business success, fostering positive relationships, and contributing to organisational growth in the dynamic credit landscape.
- You will gain an understanding of credit management principles and practices, including credit assessment, risk management, and policy development.
- Apply financial analysis techniques to evaluate the creditworthiness of individuals and businesses and make informed credit decisions.
- Learn how to evaluate the performance of credit management processes and practices, including key performance indicators, benchmarking, and continuous improvement.
- You will gain the tools to apply critical thinking, problem-solving, and decision-making skills in the workplace
- Demonstrate effective communication and interpersonal skills in credit management, including conflict resolution, problem-solving, and building and maintaining customer relationships.
- Dublin - Part-Time, Online - October 2023
- Dublin - Online, Part-Time - February 2024
- Introduction to Credit Management
Overview of credit management
The credit management process
Roles and responsibilities in credit management
The importance of credit management in business
Key concepts and terminology
- Credit Assessment and Approval
Credit risk evaluation
Credit scoring models
Credit application process
Internal and external credit data sources
Credit approval and decision-making
- Credit Policies, Procedures & Rebuttal Documents
Defining the 3 credit documents
Developing a credit document
Components of the credit documents
Credit terms and conditions
Monitoring and updating credit documents
- Managing Credit Risk
Types of credit risk
Credit risk mitigation techniques
Credit risk reporting
- Financial Statement Analysis
Reading and interpreting financial statements
Key financial ratios for credit analysis
Cash flow analysis
Industry and peer group comparisons
- Credit Insurance and Guarantees
Credit insurance basics
Types of credit insurance policies
Evaluating credit insurance providers
Bank guarantees and letters of credit
Collateral and security instruments
- Debt Collection Strategies
The debt collection process
In-house vs. outsourced collections
Collection techniques and best practices
Legal aspects of debt collection
Measuring collection performance
- International Credit Management
International trade credit
Cross-border risks and challenges
Export credit agencies
Foreign exchange risk management
International payment methods
- Credit Management Technologies
Credit management software
Data analytics and artificial intelligence
Electronic invoicing and payment platforms
Credit scoring and decision-making tools
Emerging technologies in credit management
- Bankruptcy and Insolvency
Bankruptcy laws and regulations
Types of insolvency proceedings
Creditors' rights in bankruptcy
Bankruptcy warning signs
Navigating bankruptcy and insolvency
- Legal and Ethical Considerations
Fair credit reporting
Consumer protection laws
Privacy and data security
Ethical collection practices
Regulatory compliance and reporting
- Credit Management Performance Metrics
Key performance indicators (KPIs)
Monitoring credit performance
Benchmarking and industry standards
Credit management dashboards
Continuous improvement in credit management
- Effective Communication and Negotiation
Communication skills for credit professionals
Conflict resolution and problem-solving
Negotiation strategies and techniques
Building and maintaining customer relationships
Managing difficult conversations
- Credit Management Career Development
Career paths in credit management
Professional certifications and qualifications
Networking and professional organizations
Continuing education and skill development
Resume building and job search strategies
If you have any questions please get in touch with us at [email protected] or 01 415 0429.
This course is scheduled to commence on Monday, 09th October 2023 at Griffith College South Circular Road, Dublin 8.
This part-time evening course will run one evening per week from 6.30 pm - 9.30 pm over 15 weeks, course dates outlined below.
On-Line Delivery - Classes will be delivered live online using Zoom and will commence on Monday, 9th October 2023.
The exam will take place on the last evening of the course at Griffith College Dublin Main Campus, South Circular Road, Dublin 8.
- Oct: 09, 16, 23
- Nov: 06, 13, 20, 27
- Dec: 04, 11
- Jan: 08, 15, 22, 29
- Feb: 05, 12
On- Campus Delivery - Classes will commence on Wednesday, 11th October 2023.
- Oct: 11, 18, 25
- Nov: 01, 08, 15, 22, 29
- Dec: 06, 13
- Jan: 10, 17, 24, 31
- Feb: 07
Contact [email protected] for further information.
How to Apply
All applicants must be a user of Microsoft Office.
It is recommended that applicants have a good understanding of both written and spoken English
How to Apply
Directly to Griffith College
Applicants under 23 years of age:
Minimum 5 O6s/H7s in the Irish Leaving Certificate or equivalent award
FETAC Level 5 Full Award
Applicants over 23 years of age (Mature students):
Direct Entry - If you are 23 years or over from the 1st January of this year, you can apply for this course directly using the College’s online application form.
Graduates from this programme may additionally complete the Professional Diploma in Leadership Skills at Griffith College.