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IT Services - FAQs

I uploaded a photo onto MyGriffith but the library can’t see it.

Attach the photograph in an e-mail to [email protected].

I can’t upload my assignment.
  • If you are receiving an error message, contact helpdesk with a screenshot of the error message you are receiving.
  • If there is no link appearing check the due date to see if it has passed.
  • If you can’t re-upload an assignment get in contact with the lecturer.
I can’t log into my printing account.

Please follow our printing guide and contact the help desk if you are still having problems.

How do I get access to Microsoft Office?

Login to https://portal.office.com. Or, from within Moodle, click on Other Links in the top menu and choose webmail.

I want to change my address on MyGriffith but it won’t let me.

To change your address please complete a Learner Record Adjustment Form, available from your programme administrator.

I can log into Moodle, but my course has no content.

Please contact your lecturer or your faculty administrator to ask why no material has been posted.

My exam results aren’t showing up.

Usually this is caused by fees being outstanding at the time results were issued. Please contact Student Fees by e-mail [email protected] or you can call  +353 1 4150493. Once outstanding fees are resolved you will have to contact IT Services for your results to be released - email [email protected] or call +353 1 4150499.

How do I get access to Lynda?

Normally your lecturers will determine if a Lynda.com account is required for you and they will contact IT to arrange this for your class if appropriate. In some individual cases your faculty administrator can request access on your behalf.

My password has expired and I can’t change it.

 Students:

Staff: 

  • You must login to a PC on campus to change an expired password or call the IT help desk on +353 1 4150499
My Moodle account is locked and it says to contact you. Why is it locked and can you unlock it for me?

There are several possible reasons for this:

  • Log into MyGriffith and click on fees. If you have any outstanding fees then they will have to be cleared before you can regain access to Moodle. For any queries relating to fees e-mail [email protected]
  • If the account has expired you can change it by going to mypassword.griffith.ie or when you log into any PCs on campus.
  • If neither of the above resolve the issue you can e-mail [email protected] or call +353 1 4150499